LONDON – Travel technology company Zenmer, announced the launch of Zenia, the powerful multi-lingual Gen AI travel assistant that is set to be a game changer for business travel.

Built on the foundations of latest advancements in the LLM (large language model)  ecosystem, Zenia uses natural language to search, send quotes and make bookings for business travellers and agents. The AI product is embedded into Zenmer’s core products such as the Online Booking Tool (OBT), Agent Desktop, and the Mid-office system, providing a seamless addition to its existing travel management processes and tools.

Zenia supercharges travel advisors by making them productive, knowledgeable and highly personalised, with an in-depth  understanding of travel destinations and client preferences.  The product utilizes the new-age LLM capabilities that understands and responds in several languages.

“Zenia takes business travel to a new level of sophistication and efficiency” said Nikunj Agrawal, CEO of Zenmer. “By understanding the pain points of business travel searches and booking processes we have created an AI travel assistant that delivers a personalised and enhanced experience that makes the current booking tools feel obsolete already.”

Zenia’s key differentiators include:

• Off-Platform Trip Fulfilment: Travel advisors can request quotes on email (soon also on WhatsApp, Slack and Teams). The email drives the approval request or one-click booking, without having to remain on the booking tool. Travelers can also simply send a message requesting quotes.
• On-trip and post-trip support: Zenia suggests directions, weather, distance, visa restrictions, and more using the full context of the client’s trip.
• Enhanced Actionable Intent: Zenia offers actionable capabilities, handling complex tasks like booking, quoting, and consulting on travel arrangements at various stages (pre-trip, on-trip, and post-trip). This capability bridges the gap between traditional support tools and full-service, action-oriented AI assistance.
• Traveler-Centric Personalization: By utilizing the traveller’s unique profile, loyalty programs, preferences, and organizational policies, Zenia recommends options that align with the traveller’s individual preferences and the company’s travel policies, from preferred airlines and accommodation types to budget constraints and destination-specific guidelines. This level of personalization enhances the travel experience, ensuring that every recommendation and booking is relevant, compliant, and aligned with traveller expectations.
• No personal data is shared or used without explicit consent.

“Zenia performs every task seamlessly” said Nikunj “ Just say book cheapest class BA fares and it does the rest for you. It will also advise and book airport transfer options and let you know if visa restrictions apply. It’s that easy.” He added “We are running beta trials with a few TMC customers and are amazed by their overwhelming response. Testament to the skills of our development team, Zenmer provides really exciting possibilities to help customers and agents plan and search for business travel options in a very natural, human way.”