• A woman is banned from flying low-cost airline Ryanair after a dispute over snacks.
• The passenger asked to purchase chips and began eating them although her credit card didn’t go through.
• Upon landing, she was met by local police, who escorted her away.

After a birthday trip to the Canary Islands with her partner for four nights, Ann-Marie Murray, was on a Ryanair flight from Tenerife back to Bristol, England, when she did the most mundane of in-flight activities: she ordered a can of Pringles, Coke, and bottle of water from the snack cart, which added up to £7 (about $9.27 USD).

The 55-year-old mom from Gloucester, UK, tapped her card to the payment reader, but it didn’t work. The crew brought another machine, and it still didn’t work. The couple didn’t have any cash on them, so Murray offered to get some from an ATM as soon as she landed. But the staff said she couldn’t do that, she told The Mirror UK of the March 28 trip.

Her partner asked the Ryanair crew if they wanted the Pringles back, but they said no, so she started eating them.

But the airline has a different perspective, as they released a statement that said, “As crew looked to resolve the payment issue, this passenger proceeded to ignore crew instructions, consume the items prior to payment, and subsequently became disruptive.”

Murray was shocked to find that side of the story, as she told the British paper, “I wasn’t disruptive. There were no raised voices.”

But the Dublin-based carrier doubled down, alerting the authorities on the ground. Avon and Somerset Police reported that they received reports of a “disruptive passenger on an inbound flight to Bristol Airport.” As a result, they met the flight and escorted her into a van. “Officers briefly attended, but quickly established it related to a civil dispute and no action was taken.”

Murray was shocked to be greeted on the ground by authorities. “I thought it was a joke when the crew said they had called the police,” she told The Mirror. “I was shocked when the police came onboard and we were asked to leave. It was so embarrassing. I had done everything I could to resolve it.”

It appears that the tension may have stemmed from Murray filming the incident, as an onboard crew member asked her not to film. Clips of the footage Murray took have been shared online, with the authorities who met her appearing to be very civil and kind, even asking how her trip was. One even said he was fine with being filmed.

“After I paid, the crew told me we’re banned from flying with Ryanair,” Murray told The Mirror. “But I’d never fly with them again anyway after what happened.”