Infor Sales and Catering and Infor HMS to Support Event Booking Processes and Back Office Operations

Coast Hotels Limited, one of the largest hotel brands in Canada, has partnered with cloud company Infor to implement hospitality applications. The move aims to improve the guest experience and streamline operations. Coast Hotels, a subsidiary of APA Hotel Canada, operates properties in various locations, including British Columbia, Alberta, Saskatchewan, the Yukon, Alaska, Washington State, California, and Hawaii.

Takamasa Machiura, President and CEO of Coast Hotels, said the company required a strong technology framework and partner to support its growth. Partnering with Infor will help Coast Hotels maximize profitability and provide superior guest experiences. The company’s adoption of more cloud-based software is intended to support informed, real-time business decisions, facilitate expansion plans, and allow the brand to compete globally in a highly competitive market.

Infor offers two key cloud-based hospitality applications, Infor HMS and Infor SCS Sales and Event Management. Infor HMS is a hotel Property Management System (PMS) that provides a reliable operational hub for hospitality organizations, offering tools to deliver an outstanding guest experience. Infor SCS Sales and Event Management automates the lifecycle of an organization’s events, creating memorable experiences.

Joe Vargas, senior vice president and general manager of Infor Hospitality, stated that the hospitality industry is increasingly adopting modern technology solutions to optimize operations and enhance the guest experience. Many global hotel and resort brands use Infor’s cloud solutions to refine operations and deliver superior guest experiences. The partnership with Coast Hotels will support their modernization and expansion plans.

Coast Hotels operates various unique properties throughout North America, all offering friendly service and high-quality amenities. As one of the fastest-growing hotel brands in the region, Coast Hotels is known for its excellent service, prime locations, and high levels of guest satisfaction.

Infor is a global leader in business cloud software, providing critical enterprise applications to customers in over 175 countries. Its software is designed to deliver operational advantages, focusing on providing modern tools to help businesses innovate and transform.