Mandarin Oriental Hotel Group has announced the appointment of ShaoWei Ong as its new Chief People & Culture Officer, effective March 17, 2025. ShaoWei will report directly to the Group Chief Executive, Laurent Kleitman. She will also be part of the Executive Committee and the Group Leadership Team. This move underlines the hotel group’s emphasis on its people-centric approach.

The previous Chief People & Culture Officer, Amanda Hyndman, also the Chief Operating Officer, will now solely focus on her COO responsibilities.

ShaoWei brings more than two decades of leadership experience in human resources across diverse industries such as hospitality, banking, fintech, music, and engineering to the hotel group. Her areas of expertise include HR transformation, organizational redesign, culture building, leadership development, and digital transformation. These skills align well with Mandarin Oriental’s aim to create exceptional experiences for its colleagues and guests.

Before joining Mandarin Oriental, ShaoWei served as Group Human Resources Director at Jardine Schindler and Livi Bank. She also was VP of HR for Sony Music Group across Asia and the Middle East. In addition, she was the Head of the Starwood Academy Asia Pacific in Shanghai, where she played a key role in developing future hospitality leaders. ShaoWei’s career includes senior leadership roles at Secoo Group, Wyndham Hotel Group in Asia, and United Overseas Bank (Malaysia).

ShaoWei’s appointment comes as Mandarin Oriental continues its transformation journey. Her leadership is expected to foster a culture of excellence and innovation across the group’s global portfolio.

Laurent Kleitman, Group Chief Executive of Mandarin Oriental, expressed his delight at ShaoWei’s appointment, citing her extensive experience and expertise in leadership and culture transformation as a valuable addition to the team.

ShaoWei holds a Bachelor of Arts in Economics from the University of Waterloo and will be based at the Group’s Hong Kong Head Office.